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Online Reputation Management

Protect Your Brand. Control the Narrative. Build Trust.

Our AI-powered ORM platform monitors your brand across every platform in real time, analyses sentiment, flags crisis signals, manages reviews, and delivers detailed reputation reports — so your brand story is always the one people read.

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What We Deliver

AI Social Listening

Real-time monitoring across Google, Meta, Twitter/X, YouTube, and news media using LLM-powered sentiment analysis.

Sentiment & Emotion Analysis

Positive/negative/neutral/mixed scoring with emotion tags, intent detection, and crisis severity rating per mention.

Review Management

Centralised dashboard to monitor, respond to, and request reviews on Google, Justdial, Trustpilot, and app stores.

Crisis Detection & Alerts

Instant alerts when a negative narrative spikes — with response playbooks tailored to your brand voice.

Reputation Audit Reports

Monthly white-label PDF reports with sentiment trends, top mentions, crisis events, and competitive benchmarking.

Content Suppression Strategy

Strategic content creation and SEO to push negative search results down and brand-positive content up.

Explore Online Reputation Management Services

01Monitoring

AI Brand Monitoring

Real-time listening across 10+ platforms with AI-powered relevance and sentiment filtering.

02AI Analysis

Sentiment Analysis

LLM-based positive/negative/crisis scoring with emotion and intent detection in English and Hinglish.

03Reviews

Review Management

Monitor, respond to, and request reviews across Google, Justdial, and app stores from one dashboard.

04Crisis

Crisis Management

Automated crisis alerts with escalation workflows and pre-built response playbooks.

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05Reports

Reputation Reports

White-label PDF reports with sentiment trends, top mentions, and competitor benchmarks monthly.

06SEO

Content Suppression

SEO content strategy to push positive brand content up and negative results off page one.

Our Process

01

Brand Audit

Full audit of current online reputation across Google, social platforms, reviews, and news.

02

Monitoring Setup

Configure AI listening across all relevant platforms, keywords, competitors, and geographies.

03

Baseline & Strategy

Set sentiment baselines and define response protocols for different crisis severity levels.

04

Active Management

Daily monitoring, review response management, and crisis escalation with your team when needed.

05

Content & Suppression

Publish brand-positive content to improve search results and dilute negative mentions over time.

06

Monthly Reporting

Detailed reputation health report with trend analysis, response metrics, and next-month recommendations.

Also in Online Reputation Management

Online Reputation Management →AI Social Listening →Review Management →Crisis Management →Website Development →E-commerce Development →AI & Automation →

Results from Online Reputation Management

Healthcare, Haryana
Multi-Specialty Clinic Group, Haryana
Top-3 Google Maps ranking and 180% more appointment bookings
Read the case study →
D2C Skincare & Beauty
D2C Skincare Brand, Pan India
5.1× blended ROAS and ₹80L+ monthly GMV
Read the case study →
Industrial Energy, Haryana
Industrial Energy Brand, Haryana
140+ keywords ranking and 320% organic traffic growth
Read the case study →

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FAQs

Questions,
answered.

Everything about our services, pricing, timelines, and how we get your brand into Google and AI search results.

ORM is the practice of monitoring, influencing, and managing what people find when they search for your brand online. A single viral negative review or complaint thread can cost a business 30-50% of new customer enquiries within days. ORM gives you visibility into what is being said, the tools to respond quickly, and a strategy to ensure positive content outranks negative. Every business with reviews, social media mentions, or media coverage needs ORM.

Our AI-powered ORM platform monitors: Google Search (news, reviews, featured snippets), Google Business Profile, Meta (Facebook pages and groups), Twitter/X, YouTube, Instagram, LinkedIn, Justdial, Trustpilot, App Store and Play Store reviews, major news portals (Times of India, Business Standard, NDTV, BBC, Reuters), and industry-specific forums. Custom platform sources can be added on request.

Our platform uses large language models including Llama 3 and Qwen to analyse every brand mention in real time. Each mention is scored for sentiment (positive/negative/neutral/mixed), emotion (anger, satisfaction, frustration, praise), intent (complaint, question, recommendation, threat), and crisis level (low/medium/high/critical). Hinglish content is handled natively — we detect sentiment accurately in Hindi-English mixed text, which is critical for Indian brands.

Monthly reports include: overall reputation health score (0-100), total mentions breakdown by platform and sentiment, sentiment trend vs. prior month, top positive and negative mentions with source links, crisis events timeline with response status, review volume and rating averages, competitor benchmarking (up to 3 competitors), top search results for your brand name, and next-month action plan. Reports are delivered as branded PDFs.

Genuine negative content (real reviews, news articles, social posts) cannot be deleted from Google. What ORM does is suppress negative results: by creating and ranking authoritative positive content (press releases, case studies, LinkedIn articles, third-party features) that pushes negative results from page 1 to page 2 or beyond, where 95%+ of searchers never look. This is legal, durable, and the industry-standard approach for reputation recovery.

Google Alerts is a basic, delayed keyword alert with no sentiment analysis, no cross-platform coverage, no crisis scoring, no competitor tracking, and no response management. Our ORM platform delivers real-time monitoring across 15+ sources, AI-powered sentiment and crisis detection, a centralised review response dashboard, automated escalation alerts, monthly reputation audit reports, and a strategic content suppression programme.